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IT Service Management: Products


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Asset Navigator sponsored by Alloy Software, Inc. 
Description:  Asset Navigator is an award-winning IT Service Management solution that enables you to streamline all aspects of your IT infrastructure--from Service Management to automated Asset Management and Network Administration.

BMC® Remedy® Service Desk sponsored by BMC Software, Inc 
Description:  BMC Remedy Service Desk is an incident and problem automated workflow solution that can cost-effectively reduce the number of incidents handled, improve resolution times and prevent future incidents from occurring, while improving IT staff efficiency

HP IT Service Management and ITIL Education Program sponsored by Hewlett-Packard Company 
Description:  HP is the leading provider of IT Service Management solutions - including systems, software, consulting and training.

HP OpenView ServiceCenter sponsored by Hewlett-Packard Company 
Description:  One of HP's consolidated service desk offerings, ServiceCenter is comprehensive and fully integrated IT Service Management software, enabling IT to improve service levels, balance resources and optimize costs.

IBM Tivoli Change and Configuration Management Database sponsored by IBM Software Group 
Description:  Change management, configuration management. These are at the core of any Service Management strategy.

iET ITSM sponsored by iETSolutions 
Description:  The ITIL service level management process is designed to help an organization maintain and improve operational processes and demonstrate stable or improving trends in quality of service.

iET Process Analyzer sponsored by iETSolutions 
Description:  iET Process Analyzer provides the ability to assess how a specific business process or function is performing against key performance indicators (KPIs).

IT Service Management sponsored by FrontRange Solutions Inc. 
Description:  The IT Service Management Solution is comprised of a series of ITIL-based modules to give you the exact configuration that is right for your business.

IT Service Management (ITSM) sponsored by Hewlett-Packard Company 
Description:  Effective IT Service Management is built on integrating people, processes, and technology into a well-designed system based on best industry practices.
Related Collateral: 

  • A Shortcut Guide to Virtualization and Service Automation (White Paper)

  • ITIL® sponsored by CA 
    Description:  The Information Technology Infrastructure Library (ITIL®) has become the de facto standard in IT Service Management best practices.

    Maximo ITSM sponsored by MRO Software 
    Description:  Maximo ITSM (IT Service Management) provides the comprehensive view you need to optimize your IT processes, maximize your return on assets, reduce risks and costs, and improve service levels.

    S3 Control sponsored by McAfee, Inc.  
    Description:  Solidcore S3 Control bridges this gap by adding control to change management.

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