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Product: |
Concerto Unison Outbound |
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Company: |
Concerto Software |
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Type: |
Software |
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Description: |
The Unison® Call Management System is Concerto’s comprehensive outbound customer contact solution. It is the software specifically designed for businesses that undertake extensive telemarketing, proactive customer contact, and collections campaigns. Unison contains all of the tools needed for outbound contact, including predictive dialing, call blending, browser-based agent desktop, real-time reporting and campaign development. These tools serve to maximize the productivity of agents, and work to enhance the quality of each contact. The solution is built upon a platform that is scalable for integration with existing systems and for the future growth of your business.
The Unison® Call Management System, offers these key benefits to help you effectively manage your customer interactions:
- Maximized agent productivity by improving the quantity and quality of your outbound customer contacts.
- Improved flexibility with smooth integration to existing telephony systems, and flexible use of inbound and outbound agent resources.
- Increased ROI through rapid deployment of call management capabilities that increase revenue opportunities.
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Related Products: |
CRM Software | ROI | Telemarketing |
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