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Multimedia
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Webcast
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English
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ABSTRACT:
The adoption of ITIL frameworks to address service management needs is growing at such a fast pace that it can only be matched by the proliferation of mobile technology. By mobilizing ITSM capabilities, IT staffs can increase efficiency, improve processes and optimize systems across all major ITIL disciplines. Attend this Webcast to learn how your organization can increase service level agreement standards, better prioritize and respond to critical issues and improve help desk management overall.
This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. Learn more about the benefits of mobilizing service management capabilities and ITIL disciplines, including:
- Information capture to enable the use of detection, prioritization and correction capabilities
- Constant incident and change monitoring
- Automatic recording of updates to incidents, change requests, work logs and configuration items
- Increased business satisfaction
- Reduced support call duration and volumes
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Speakers
Peter Keller
Senior Marketing Manager, Research In Motion
Mark Lloyd
ITSM Business Manager, Vettro
Doug Mueller
CTO for the Service Management Business Unit, BMC Software
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BROWSE RELATED
WEBCASTS
Business IT Alignment | Change Management | Handheld Devices | IT Service Management | ITIL | Mobile Device Management | Mobile Workers | Service Level Management | Wireless Applications Software
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View All Resources
sponsored by BlackBerry
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Midmarket CIO Research Library
