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ABSTRACT:
To succeed in the professional services industry, your firm must continually improve its service delivery methods. This involves implementing more efficient resourcing and partnering processes, creatively packaging services, and cocreating value with clients. However, for any of these endeavors to work, a firm must have a foundation that supports global processes and workflows that enhance client and supplier collaboration. For the firms that succeed, the rewards are great. They can differentiate themselves in a crowded marketplace, lock in loyal clients, use internal and external resources more profitably, and improve time to market.
This paper concludes by listing key operating and financial metrics that can measure the value created for firms when they commit their strategies to ongoing service delivery innovation.
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Authors
Ross Dawson
CEO
,
Advanced Human Technologies
Ross Dawson, CEO of Advanced Human Technologies, is the author of the books Developing Knowledge-Based Client Relationships and Living Networks: Leading Your Company, Customers, and Partners in the Hyper-Connected Economy.
Matthew Horenkamp
Industry Principal
,
SAP America Inc.
Matthew Horenkamp, Industry Principal, Professional Services, SAP America Inc., has over 12 years of experience in software, consulting, and high-tech organizations. During this time, he has defined and delivered value-added business solutions for consult ing, IT services, outsourcing, legal, and staffing firms. Mr. Horenkamp holds an MBA from Georgetown University and a BA in international business from Gettysburg College.
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Midmarket CIO Research Library
