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Top 10 Most Overlooked Causes of Trouble in a Cisco Network
sponsored by Global Knowledge
 | White Paper: | Posted: 06 Nov 2009
| | Published: | 05 Nov 2009 | |
Summary: |
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
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Gartner's Magic Quadrant for IT Event Correlation and Analysis
sponsored by BMC Software, Inc
| Analyst Brief: | Posted: 03 Nov 2009
| | Published: | 03 Nov 2009 | |
Summary: |
Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
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The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
| White Paper: | Posted: 29 Oct 2009
| | Published: | 29 Oct 2009 | |
Summary: |
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
sponsored by NTR Global
| Presentation: | Posted: 29 Oct 2009
| | Published: | 29 Oct 2009 | |
Summary: |
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative
sponsored by BoxTone
| White Paper: | Posted: 08 Oct 2009
| | Published: | 08 Oct 2009 | |
Summary: |
In this Handbook, you'll learn how Mobile User Management has emerged as the
most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
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Delivering Identity Management Results in 30 Days - Vendor Podcast
sponsored by Oracle Corporation
 | Podcast: | Posted: 29 Sep 2009
| | Premiered: | 29 Sep 2009 | | | Speakers: |
Vanessa Lobo, Architect, Identity Management, SENA Systems
Sid Choudhury, Principal Product Manager, Identity Management, Oracle
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Summary: |
Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial!
sponsored by Velocity Integrations Software, Inc.
 | Trial Software: | Posted: 21 Sep 2009
| | Published: | 18 Sep 2009 | |
Summary: |
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Virtual Desktop Management: Reducing Infrastructure Costs - Vendor Webcast
sponsored by HP, Vmware and AMD
 | Webcast: | Posted: 17 Sep 2009
| | Premiered: | Available On Demand | | | Speakers: |
Tim Mueting, Sr. Product Manager, Virtualization Solutions, AMD
John Russell, Thin Client Product Manager, HP
Raj Mallempati, Director, Product Marketing, Desktop Division, Vmware
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Summary: |
This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.
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Midmark Aims for Excellence with Efficient Products and Support
sponsored by LogMeIn, Inc.
| Case Study: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
| White Paper: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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Help Desk Authority Professional Edition - 30 Day Free Trial!
sponsored by ScriptLogic Corporation
| Trial Software: | Posted: 08 Sep 2009
| | Published: | 08 Sep 2009 | |
Summary: |
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
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Remote Support Center Solution - 30 Day Free Trial!
sponsored by ScriptLogic Corporation
| Trial Software: | Posted: 08 Sep 2009
| | Published: | 08 Sep 2009 | |
Summary: |
Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc
| White Paper: | Posted: 17 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
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Crossing the Chasm Between the Service Desk and Operations
sponsored by BMC Software, Inc
| White Paper: | Posted: 15 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
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SEE: Related Topics