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Dimensional Research - Uncovering the Business Value of IT Service Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
Posted: 26 Nov 2013 | Published: 31 Dec 2011

Hewlett Packard Enterprise

EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
Posted: 28 Jun 2013 | Published: 31 Dec 2012

Hewlett-Packard Enterprise

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel

IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER: Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 30 Apr 2012

SERENA Software, Inc.

Study Reveals Cloud Expectations, Concerns and Experiences
sponsored by Cisco Systems, Inc.
WHITE PAPER: There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.
Posted: 12 Nov 2013 | Published: 03 Oct 2013

Cisco Systems, Inc.

Consolidation: The Foundation For IT and Business Transformation
sponsored by ServiceNow
WHITE PAPER: Explore how to consolidate legacy, redundant IT services to accelerate growth, cut costs and complexities, and more.
Posted: 19 May 2014 | Published: 31 Jul 2013

ServiceNow

Addressing changing customer behavior
sponsored by IBM
WHITE PAPER: This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences.
Posted: 13 Nov 2013 | Published: 31 May 2013

IBM

The Future of IT: From Chaos to Service Automation
sponsored by ServiceNow
WHITE PAPER: In this white paper learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow

Building Your Business Case for Best-Practice IT Services Delivery
sponsored by Oracle Corporation
WHITE PAPER: Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model.
Posted: 29 Mar 2010 | Published: 15 Jun 2009

Oracle Corporation

Capturing the Potential of the Cloud 
sponsored by IBM
WHITE PAPER: This paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers.
Posted: 13 Oct 2010 | Published: 15 Sep 2010

IBM