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This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid.
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The Microsoft® Deployment Toolkit (MDT) 2008 provides unified processes and tools for desktop and server OS deployment using a common deployment console and a collection of best practices. The toolkit provides a single mechanism for image creation and an automated installation process to reduce deployment time.
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Access this white paper to learn about a next-generation network architecture that paves the way for true business innovation with architectural benefits that empower IT to say “yes” to new business opportunities and the ever-changing work environment.
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Network managers and administrators face the daunting task of effectively monitoring and managing network resources while meeting user expectations for network performance across the WAN. At the same time, they have to reduce operating costs and do more with less. Read on to learn how a unified performance management (UPM) solution can help.
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Access this case study about a mining business that implemented managed cloud services that is designed to handle the constantly changing IT environment and provide fluid business continuity.
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This resource features an opinion exchange on the trend in mobile device use for business workload, whether it's bring-your-own-device (BYOD), choose-your-own-device (CYOD), or don't-bring-your-own-device (DBYOD), and what this means for data security.
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This white paper explains the primary functions under the "performance management" umbrella, from network mapping to end-user experience, and describes one company's approach to tackling all of the use cases and demands of IT in this arena.
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Citrix created NetScaler Pay-As-You-Grow —a simple licensing model that provides on-demand elasticity, avoids costly hardware purchases and upgrades, and ensures that IT managers can quickly respond to changing traffic conditions.
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Microsoft Lync is becoming an increasingly important part of enterprise telephony by offering a more collaborative interaction. This brief guide outlines the top ten considerations for deploying Microsoft Lync on smartphones and tablets.
WHITE PAPER:
This white paper features a quantified report on UK contact centre leaders, and compares the results of those who have implemented a single multi-channel communications system and those who have not, to get a clear picture of what the barriers and benefits of this system may be.
